Our client a leading multi-lingual Contact Centre based in Glasgow require a bilingual Dutch speaking Customer Service Advisor to deliver excellent service to internal and external customers contributing to the achievement of company goals. The hours of work for this post will require flexibility between 8am to 8pm Monday to Friday and 9am to 3pm one in four Saturdays. This is an excellent opportunity for a pro active and customer focused candidate to join a market leading organisation. The successful candidate will have a proven track record in handling customer enquiries in a competent and confident manner showing a strong grasp of product and processes and deploying effective problem solving skills. The main duties for this post are as follows Handle customer enquiries in a competent and confident manner showing a strong grasp of product and processes Working to and meeting quality and efficiency targets -Proactively share knowledge and best practise within the team environment in order to assist in achieving departmental and company goals -Display open positive and professional communication that remains customer and goal focused in order to help continuously improve service To be successful in the job you will need to have excellent customer service experience and fluency in both German and English. Good interpersonal and team skills are also required. In return a competitive salary is on offer as well as an excellent environment and a varied and interesting job role. Please call Lisa Slipchuk on 0141 243 4490 or email your Cv to lisa.slipchuk pertemps.co.uk Pertemps Scotland Ltd is acting as an Employment Agency in relation to this vacancy.